If you should decide to place your order with us or would like more info, please note the following:
Money Back Guarantee – First and foremost, anything you buy from us comes with a 30-day 100% money back guarantee! If you are not fully satisfied with your purchase for any reason you can return it to us within 30 days and receive a full refund of your purchase price, including shipping charges! There is no risk to you at all!
Shipping the Uncle Alex Stand-up Desk – (This information also applies to the PayStation, Sr. Stand-up Desk and its related components) – Our Uncle Alex desk is a unique and innovative piece of furniture that is securely shipped in three cartons. One carton contains the Writer’s Desk (sit-down desk), the second carton contains the Hutch and the third carton contains the Uncle Alex Conversion Kit. The Conversion Kit is the “base” that the Writer’s Desk sits on that converts it to the Uncle Alex Stand-up Desk and is a patent pending design of the Graham / Peterson Desk Company. The Conversion Kit also allows for any necessary adjustment in desk height. It is very important to have a stand-up desk that is the correct height for the user. We are the only company that offers this adjustable feature!
Note: As a general rule the desktop should come to about your elbows, although it can vary a little higher or lower to the comfort of the individual. Dimensions of the Uncle Alex Desk and more detail on the range of height adjustment can be found on the Uncle Alex product page on our web site, www.grahampeterson.com.
Delivery charges – Most of our orders, particularly those that include one of our desks, are generally shipped on wooden pallets with the individual cartons securely banded and shrink-wrapped together for protection during shipping. Because we use pallets the shipments are made via common carrier rather than via “loose delivery” carriers like FedEx and UPS. The delivery charge that is quoted to you in your customer Estimate is usually based on a delivery to an address with a loading dock available, or for a “tailgate” delivery. This is the least expensive way to go. Our carriers can deliver to a residential address (tailgate delivery) or to a business address without a loading dock but additional charges may apply. It just depends on the individual carrier and their scheduling.
IMPORTANT NOTE: Please be aware that if a special delivery truck outfitted with a rear lift gate is required or if “inside delivery” is requested the additional charges could be significant. If these additional services are requested at the time of delivery the additional charges for these services will be billed to you separately by the carrier. These additional charges will not be refunded under our return of merchandise guarantee. Tip: The cartons are easy to carry (or by using a simple hand truck) once they are taken off the pallet. So, a friend or associate who could help you move them from the dock (or the back of the truck) to your office or residence would provide big savings!
The estimated transit time is noted on your Estimate. Scheduled pick-up from our distribution center is usually 1-2 days from the date we receive your order.
Ordering and Payment information – If you would like to place your order just let us know by return email. We will then send you a Request for Payment email from our company PayPal account. Simply click on the link provided in the email and follow the simple instructions to make your payment. This is very easy and a totally free service to you and is a safe and secure way to transfer funds over the Internet. You are able to pay with any credit card, bank account or PayPal balance (if you also have a PayPal account). You only need our email address, which will be noted on the link we send you. When your payment is received we will send you a confirmation of your order and proceed to schedule your delivery.
If you have any other questions about payment please call us at 1-828-333-4667 or email us at orders@grahampeterson.com.
Sales tax – We only charge sales tax for orders shipped to customers living in North Carolina.
Thanks again for your interest. And don’t forget about the money back guarantee! We are a small company trying to compete with bigger companies by offering quality products, better pricing and better service; and our unconditional satisfaction guarantee is one of the ways we do it. We want to make your purchase easy and rewarding for you so you will recommend us to others. So far, so good. Our track record to date reflects 100% customer satisfaction! (See the “Testimonials” section on our web site.)
That’s it for now. Hope we’ve answered most of your questions. You can also check the FAQ section on our web site for other specific product information that might be of interest. If you can think of something we missed just let us know and we will get back to you with answers ASAP. Hope to hear from you soon. We would welcome you as a new customer!
Sincerely,
Graham Peterson
President
Graham / Peterson Desk Company